Customer Service Representative - Senior

The Company:

Bridgestone in Europe, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of  Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions.

In addition to our premium tire products, we offer a growing portfolio of tire-centric and mobility solutions. Together with our partners and guided by "Serving Society with Superior Quality”, that has been our mission since Shojiro Ishibashi founded Bridgestone in 1931, we are  working to accelerate sustainable mobility innovations and solutions. Through innovative technology,  we are committed to easier, safer, smoother and seamless mobility for our society and customers improving how people move, live, work and play .

Bridgestone also benefits from a significant retail network throughout the region – in fact our retail presence in the EMIA region is the largest in the tire industry. Through 17 distinct retail partners, we have around 3,500 outlets across Europe, the Middle East and Africa as well as around 2,500 outlets through our partner network in India. This network offers a selection of services, concepts and mobility solutions.

At Bridgestone we pride ourselves on the strong relationships we maintain with everyday drivers and this extensive retail network is one of the core reasons why.

Bridgestone EMIA

In line with the “Bridgestone Essence”, our work environment is based on integrity and teamwork, where everyone can learn from each other and contribute with their own ideas in achieving the coming goals.

We want to hear from people who can take the challenge, unleash their creative potential and contribute to the company success demonstrating ownership, courage and agility. We want you to develop your skills, expand your knowledge and be proud of your work .

Job purpose:

For our East Region Sales operations, we are looking for an experienced Customer Service Representative. The position is based in our office in Warsaw, Poland.

Main Accountabilities:

• Answering customer inquiries and providing information about products, services, or

company policies.

• Assisting customers with placing orders, making changes to existing orders, or resolving any order-related issues.

• Responding to and resolving customer complaints or concerns in a timely and professional manner.

• Providing technical support or troubleshooting assistance for customers experiencing product or service-related issues.

• Maintaining accurate and detailed customer records, including interactions, inquiries, complaints, and resolutions.

• Identifying and suggesting process improvements or enhancements to enhance customer satisfaction and efficiency.

• Keeping updated on product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers.

Desired skills:

• Minimum  5 years' experience in working on a similar position in a dynamic environment, familiarity with customer service best practices.

• Excellent verbal and written communication skills.

• Strong empathy and ability to understand and address customer needs and concerns

• Problem-solving and critical thinking skills to effectively resolve customer issues.

• Ability to prioritize, and manage time effectively.

• Strong computer and technical skills to navigate customer relationship management (CRM) systems and other relevant software.

• Ability to work well in a team and collaborate with other departments.

• Attention to detail and accuracy in maintaining customer records and information

• English  language Skill B2 Level

• SAP working experience  is an asset

• Czech/ Slovak, Ukrainian or Hungarian language knowledge is an asset

We offer:

 If you can demonstrate the skills we are looking for and would like to make a difference in a Pioneering company dedicated to shaping a sustainable future of real-world mobility solutions, join us at Bridgestone!

Process Next Steps: All applications will be reviewed. Our HR team will contact those applicants who we would like to invite for the next stage of the recruitment process.

Please don’t hesitate and apply at https://careers.bridgestone-emea.com/

We are looking forward to hearing from you!

You can learn more about our Group and reasons to join us on

www.bridgestone-emia.com