Job Purpose

We are looking for a Branch Co-ordinator reporting directly to the Branch Manager.

This is a Local role, based in Wadeville and will ensure efficient service delivery by managing

service centre staff and assets productively. Maintaining client and vendor relations and

performing a variety of administrative tasks.

Responsibilities:

• Management of service centre staff / service delivery
• Prioritize work requirement and delegate to staff.
• Coordinate all lunch / tea times in relation to company policy and legislative requirements.
• All vehicles to leave yard as per SLA agreement (if applicable). 
• All wheel positions are pressure maintained.
• Wheel positions are correctly fitted with valve caps and where necessary valve extensions.
• All tyre movements are captured on a Tyre Change Slip.
• All tyres below agreed removal mm must be removed.
• Correct matching must take place by size, tread and status.
• All tyres with Kpa readings under 15% of the recommended pressure must be removed and checked for irregularities.
• All tyres are correctly branded as per agreement.
• All wheel positions are torque prior to vehicles leaving
• Undertake all reasonable requests and instructions, given verbally or in writing that falls within the parameters of own line of duty.
• Plan collection and deliveries efficiently as per customer needs including all sites
• All tyres requiring a brand number are captured in a Branding Register. Health & Safety 
• Responsible for Health and Safety at the Service Center
• All employees are provided and dressed in clean PPE.
• Yard and work area are neat and clean at all times.
• Adhere to safety standards at all times.
• All tools and equipment are kept certified and calibrated and recorded on the tool register.
• Communicate any risk, injury, loss of life or damage to company assets to management in line with prescribed company procedures.
• All work to be carried out in accordance to SOP Retreading 
• All relevant paperwork must be correctly completed and filed
• Organize delivery and collection of retreads including sites
• Customer Liaison       
• Fill out tyre action reports for all vehicles visiting the service centre (communicate all defects to customer).
• Identify all Maintenance Related Problems and report to the Customer.
• Maintain a good working relationship with the Customer Breakdowns     
• Organize breakdown and standby rosters
• Ensure all breakdowns are attended to
• Breakdowns cannot be declined

• Breakdowns are captured in a Breakdown Log Book Asset Management     
• All on site tools are captured on a tool register and signed off on a monthly basis
• All company owned vehicles are serviced when necessary• All company owned vehicles are kept neat and clean.
• All company owned vehicles are operated with a Log Book.

Required capabilities

• •  Customer satisfaction through optimum service delivery
  • Skilled and motivated workforce
  • Detailed knowledge of OHSA
  • Prioritising work schedules and delivery

Education: 

• Grade 12
• MS Word & Excel (Intermediate level)
• Drivers License code 08 Experience: 
• Up to 2 years supervisory experience
• Proficiency in English
• SAP system experience will be an advantage Leadership Competencies:
• Work scheduling of staff to meet customer needs
• Coordination of operations within his service centre
• Communication
• Leadership
• Confidentiality
• Customer Service
• Operational Decision making

Why should you apply?

• We are passionate about our people and want to offer them the opportunity to develop and grow.
• Bridgestone as a global company drives your career to the next level by offering you possibilities to work in an international setting.
• You will have the opportunity to work with leading technologies.
• We help you to drive your career path onward and upward work in a culture of feedback that recognizes you and helps your development.
• You will work in a healthy and safety environment, as safety is a key priority area in Bridgestone.