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Region North LSCM Head

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Date: 19-Jan-2022

Location: WARWICK, United Kingdom

Company: Bridgestone Europe NV/SA

 

 

 

 

Region North LSCM Head

 

Position Snapshot

  • Type of Contract: Permanent
  • Full-time
  • Location: Warwick

 

The Company:

Bridgestone in Europe, Russia, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of  Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions.

In addition to our premium tire products, we offer a growing portfolio of tire-centric and mobility solutions. Together with our partners and guided by "Serving Society with Superior Quality”, that has been our mission since Shojiro Ishibashi founded Bridgestone in 1931, we are  working to accelerate sustainable mobility innovations and solutions. Through innovative technology,  we are committed to easier, safer, smoother and seamless mobility for our society and customers improving how people move, live, work and play .

Bridgestone also benefits from a significant retail network throughout the region – in fact our retail presence in the EMIA region is the largest in the tire industry. Through 17 distinct retail partners, we have around 3,500 outlets across Europe, the Middle East and Africa as well as around 2,500 outlets through our partner network in India. This network offers a selection of services, concepts and mobility solutions.

At Bridgestone we pride ourselves on the strong relationships we maintain with everyday drivers and this extensive retail network is one of the core reasons why.

 

 

Bridgestone EMIA

 

In line with the “Bridgestone Essence”, our work environment is based on integrity and teamwork, where everyone can learn from each other and contribute with their own ideas in achieving the coming goals.

We want to hear from people who can take the challenge, unleash their creative potential and contribute to the company success demonstrating ownership, courage and agility. We want you to develop your skills, expand your knowledge and be proud of your work.

 

Job Purpose

We are looking for a  LSCM Region North Head reporting directly to the Supply Chain VP . This is a Regional position , based in UK/Ireland.

Job purpose is to maximize region NOR  customer service and satisfaction and optimum end to end (plant to delivery point) costs. This means leading Planning, Logistic and Customer Service Teams in the North Region.

The job requires to:

  •  participate as a member of the EMIA LSCM Leadership team
    • By contributing to the development and achievement of the objectives of the overall EMIA LSCM Organization
  • participate as a member of the North Regional Management Team:
    • by contributing to achievement of sales and profit targets of North Region with pro-active support to sales operations
    • by contributing to maximize service level under the constraint of LSCM cost and KPI’s.
  • Fulfill the role of LSCM ambassador to the Region and Region’s ambassador to LSCM organization.

 

Responsibilities:

  1. GENERAL KEY RESULTS AREAS
    • General Priorities are clear and in this order:
      1. Safety
      2. Quality
      3. Service to Customers
      4. Costs
      5. Environment
    • Key results areas are thus:
      1. Safety in the logistic operations, both internalised (priority) and outsourced (mid-term ambition)
      2. Tracking and preventing quality incidents happening in the logistic operations
      3. Service offered to customers, both quantitative and qualitative, translating into maximising customer satisfaction and making our way of serving a competitive advantage.
        This means monitoring continuously the short term performance as well as developing continuous improvement plans.
      4. Best value for money service: this means that logistic cost to serve has to be as lean as possible in general, although in some case we need to spend more to provide premium service for premium customers and/or products. This also means monitoring continuously the short term performance as well as developing continuous improvement plans.                                                                                              .                                                                 
        Amongst the actions to be performed, we can mention: management of 3PL performance and costs, participation to logistic tenders, permanent challenge on logistic network design, road to market, optimization of the organisation, etc.
  • KPI
      • Safety incidents with lost days, incident frequency
      • Quality incidents
      • Immediate (OTIF), 2 weeks, monthly and final fill rate (Case Fill)
      • Inventory Accuracy, Inventory quality…
      • Logistics cost per tyre as % of net sales, costs per kg shipped, costs per product type end to end
         
  1. PLANNING & PERFORMANCE
  • Develops supply chain service level agreements with Region and countries
  • Development & coordination of optimization programs aligned with other LSCM functions
  • Monitors LSCM performance by country & region
  • Coordinates with other LSCM departments
  • Considers regional specifics (wheel business, seasonality, mix constraints)
  • Draw-up and execution of a management level S&OP
  • Availability information requests
  • Backorder processing and information
  • Delivery information/special treatments
  • Demand and supply management
  • Inventory management
  • Interaction with EU Planning
  • KPI
      • Product availability considering appropriate prioritization
      • Cost to serve improvements
      • Non assigned depot deliveries
      • Backorder/Loss sales level
      • Slow moving/dead stock level
      • Inventory coverage balance
      • FMC (forecast monthly coverage)
      • Delivery reliability
         
  1. CUSTOMER SERVICE (INTERFACE WITH CLIENTS)
  • Act as the sole customer facing department (SPOC)  for all customer communication
  • Covering order taking, coordinate 100% resolution of incidents at all levels-cross Dpts
  • Capture any inquiry and  remarks
  • Answer to customers in one call
  • Coordinate Customer requirements and Company Customer Strategy as Customer facing Department
  • Be the gate keeper of all customer communication
  • Improve customer orientation  - augment sales (pro-active selling
  • Propose alternative products, outbound campaigns, extra sales
  • Promoting selling opportunities in line with Company strategy
  • Integrate active selling new channel: customer coverage and selling target
  • Claim and complaints management
  • KPI
      • Customer service
      • Call stats – customer contact
      • Complaint resolution lead-time
      • Number of pieces sold (driven by customer service)
      • Returns

 

  1. PEOPLE MANAGEMENT
  • Lead LSCM  team in the Region developing interaction between departments and new mindset approach to a new customer culture
  • Building teamwork and open cooperation within the region
  • Performance process  – Developing talent
  • Communication
  • KPI
    • Performance Evaluation, Action Plan, MBP, Customer Satisfaction

 

  1. PROACTIVELY SUPPORT REGIONAL SALES OPERATIONS
  • Support monthly joint meetings with sales by bringing pertinent analysis & data like back-orders by reason, shortages by severity, …
  • Propose and follow dedicated actions to support sales budget achievement
  • Establish and provide relevant KPI’s to measure support
  • S&OP management
  • Add/explore new business opportunities
  • KPI
    • Achievements of sales budget
    • Actual deliveries vs agreed feasible forecast
       

 

Requirements:

Education (type & level): Engineering degree with business awareness or business school / university with good analytical skills, IT knowledge and project management

  • Specific behaviours/attitudes:
    • Results driven leader accustomed to working across national and functional boundaries having strong interpersonal skills and a customer oriented approach
    • Positive, communicative ambitious and constructive mindset
  • Job specific
    • Working in customer oriented, rapid response environment.
    • Understanding of S&OP processes and systems
    • Understanding of various planning technics and packages
    • Understanding of warehouse management and physical distribution processes.

Experience

 

  • Typical 10 year experience in international supply chain environment
  • Knows main domains of supply chain& customer service : demand and supply planning, logistic operations and customer service for complex goods. Also experience in procurement is a plus.
  • Knowledge to manage a job in a matrix organization
  • Experience with Sales and Marketing program development and fulfilment.
  • Familiarity with order management / customer service processes and systems.

 

 

If you can demonstrate the skills we are looking for and would like to make a difference in a Pioneering company dedicated to shaping a sustainable future of real-world mobility solutions, join us at Bridgestone!

 

Process Next Steps: All applications will be reviewed. Our HR team will contact those applicants who we would like to invite for the next stage of the recruitment process.

 

Please don’t hesitate and apply at https://careers.bridgestone-emea.com/

We are looking forward to hearing from you!

You can learn more about our Group and reasons to join us on

https://bridgestone-emia.com/

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Disclaimer

Diversity and inclusion are a central part of Bridgestone EMIA’s values at the highest level. This is key for our people to show a passion for excellence for improving society connected to the world in which we live. Our commitment to diversity, is linked to our founders mission of ‘Serving Society with Superior Quality’, which is essential in shaping and creating the organization, serving all people, respectfully, connected to our business. We recognize that everyone is different and that attracting, developing and retaining our employees will create a sustainable working environment which is essential to our success. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate in particular on grounds of gender, marital status, race, ethnic origin, color, nationality, national origin, disability, sexual orientation, religion or age.