Wholesalers Operations Coordinator

Job Purpose

The Wholesalers Operations Coordinator is a newly created role within Bridgestone SOR supply Chain Department.

His/Her primary responsibility is to manage & develop some of our key customer partnerships, taking complete responsibility on customer Supply Chain related activities and initiatives and supporting the KAMs to boost order taking and sell-in performance thanks to a strong data driven approach, leveraging on customer stock/sell-in & sell out analysis.

The role, based in Vimercate (Milano), will have a Regional scope (Italy and East Countries) and will report to the Planning and Customer Collaboration Manager.

Key Responsibilities:
 

• Collaborating with Sales, Trade Marketing and Supply Chain in setting and delivering our strategic agenda with key customers in the wholesaler channel;
• Play as a co-pilot for KAM in driving Business Growth and E2E profitability, according to BS SOR Channel targets;
• Develop broad and deep relationships with all Customer supply chain contacts and key stakeholders in the Customer purchasing department to collect feedback for improvement, provide solutions to prevent issues and gather business signals able to anticipate/boost demand and order taking;
• Optimize cost to serve in strong collaboration with Corporate Planning and Logistics department and Consumer & Commercial business units;
• Ensure full adherence with Order Management policy and guarantee Compliance in the order taking process;
• Fully exploit Customer dashboard to track performance and apply a data driven approach to analyze customer data (stock, sell-in,sell-on, logistic performances,…) with the ultimate aim to boost business results and increase customer satisfaction;
• Implement a strong Continuous Improvement process with root cause analysis and action plan definition, coordinating different department;
• Manage a team of P2P planners, dedicated by Key Account, in the operative tasks needed to reach strategic goals and enhance customer collaboration and leading  the team in the journey from a transactional approach to a more and more customer focused approach.

Requirements:

• Bachelor's degree in Management or Engineering.
• Fluent in English, other languages knowledge will be a plus (preferably Serbian language).
• Strong MS Office knowledge, mainly on Excel.
• Good Customer facing experience, with 1/3 years in similar role.
• Good knowledge of ERP systems (preferably SAP)
• Used to drive operative teams, keeping focus on priorities while tackling obstacles.
• Full understanding of commercial processes and priority to be able to easily interact with KAM and Customer Purchasing department.
• Used to easily establish fruitful collaboration with others, sharing information and adapting to different working styles
• Self-starter.
• Strong Customer Focus attitude.
• Results oriented, resilient and flexible to adapt to new challenges and open to embrace changes in a fast-paced environment

Why should you apply?  

• We are passionate about our people and want to offer them the opportunity to develop and grow.
• You never stop learning. You will have the possibility to develop yourself via our Learning Management System that is also connected to LinkedIn Learning.
• You will have the opportunity to experience a dynamic and challenging environment and work on different and innovative projects.

With equal competencies, being recognized as matching the requirements of Law 68/99 will be considered a plus (both art. 1  and art. 18).