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Retail and Car Dealers Operations Coordinator

POSITION SNAPSHOT

JobReq ID:  48903
Type of work:  Hybrid
Type of contract:  Open-ended/permanent
Full/Part Time:  Full time
Location: 

Vimercate (MB), IT

POSITION DESCRIPTION

Job Purpose

The Retail and Car Dealers Operations Coordinator is a newly created role within Bridgestone SOR Supply Chain Department.

His/Her primary responsibility is to manage & develop Operations in the Retail and Car Dealers channels, in close collaboration with Channel Managers and Area Managers, providing our customers with exceptional service and contributing to the selling process thanks to ensuring a seamless customer experience.

The role, based in Vimercate (Milano), will have a Regional scope (Italy and East Countries) and will report to the Planning and Customer Collaboration Manager.

 

Key Responsibilities:

· Collaborating with Sales, Trade Marketing and Supply Chain in setting and delivering our strategic agenda with customers in the Retail and Car Dealers channel;

· Playing as a co-pilot for Channel and Area managers in driving Business Growth and E2E profitability, according to BS SOR Channel targets;

· Being responsible for suggesting methods to improve operations, efficiency and service to both internal and external customers;

· Developing customer intimacy thanks to on-site visits and frequent interactions to understand pain points and future needs to correct/develop/adapt internal processes;

· Ensuring full adherence with Order Management policy and guarantee Compliance in the order taking process;

· Implementing a strong Continuous Improvement process with root cause analysis and action plan definition, coordinating different departments;

· Managing a team of Customer Service Agents supporting the operative tasks needed to reach strategic goals and enhance customer experience and leading the team in the journey from a transactional approach to a more and more customer focused approach.

· Collect, analyses and report contact-center KPIs (costs, service level, customer service metrics) to evaluate performance and to identify and implement improvement initiatives

 

Requirements:

· Bachelor's degree in Management or Engineering.

· Fluent in English

· Strong MS Office knowledge, mainly on Excel.

· Good Customer facing experience, with 3/5 years in similar role.

· Good knowledge of ERP systems (preferably SAP HAHA)

· Used to drive operative teams, keeping focus on priorities while tackling obstacles.

· Full understanding of commercial processes and priority to be able to easily interact with KAM and Customer Purchasing department.

· Used to easily establish fruitful collaboration with others, sharing information and adapting to different working styles

· Self-starter.

· Strong Customer Focus attitude.

· Results oriented, resilient and flexible to adapt to new challenges and open to embrace changes in a fast-paced environment

MORE INFORMATION

All applications will be reviewed. Our Recruitment team will contact the suitable applicants for the next step of the recruitment process.

We are looking forward to hearing from you!

DISCLAIMER

Diversity and inclusion are a central part of Bridgestone EMEA’s values at the highest level. This is key for our people to show a passion for excellence for improving society connected to the world in which we live. Our commitment to diversity, is linked to our founders mission of ‘Serving Society with Superior Quality’, which is essential in shaping and creating the organization, serving all people, respectfully, connected to our business. We recognize that everyone is different and that attracting, developing and retaining our employees will create a sustainable working environment which is essential to our success. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate in particular on grounds of gender, marital status, race, ethnic origin, color, nationality, national origin, disability, sexual orientation, religion or age.

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