Inside Sales Account - Maternity Leave

Goal

The role focuses on achieving sales objectives via telematic tools by promoting products, concluding orders and supporting internal sales logistics and contact centre.

To sell the Company’s products and services through pro-active telephone selling to specific customer segments. Administration of key sales systems. Coordination with Sales HUB to cross selling and to impact in bottom line collaborating with all company department.

The Inside Sales & Support account, managing all sales actions and tools, has to engage the tyre dealer, building connection and trust, in order to develop and consolidate the business order by order.

Key Responsibilities

• Responsible for executing sales strategy, go to market and achieving volumes, mix, profit goals for  the assigned customer.
• Achieve assigned targets (Units, NS, GP, Mix, Price, etc) by customer and by product, following company strategy and priorities.
• Outbound prospecting calls, and any other communication method,  for sales growth  to sell Company’s products and services.
• Orders taking and orders entry management and consequent customer management up to delivery.
• To plan the activities to reach the sales target, scheduling in the right way the calls/contact and preparing for the main customers the effective strategy/materials to collect correct orders.
• Improvement of the Customers  Data information: continuous and consistent update information in SAP or any other CRM system.
• All process should be a E2E process of order to cash. Interactive relationships with other departments.
• To keep records of customer insights and actions taken, including transactions, comments, inquiries and complaints. And the full delivery process.
• Execute  price increase and sales conditions following internal policies.
• Manage commercial agreements according to Sales strategy.
• Reporting: sales achievements by KPI / Products.
• Ensure proper credit management taking into account all products and following company policies.
• Explain sell-in / sell-out campaigns, promotions / VP by products in order to maximize sales target achievement.
• Identify and segment customers in order to highlight growing prospect to be followed up by field sales account.

Education

• Bachelor’s Degree.
• IT tools knowledge: SAP, MS Office (excel, Teams), CRM tool, market  intelligence tools.

Professional Experience

• Experience in Telemarketing Departments doing Active Selling through Outbound calls
• Customer service/Sales experience in Retail channel

Skills/Qualifications

• Customer focus
• Business & sales acumen/ remote sales focus/ proactive approach
• Ability to communicate effectively, both in writing and during phone  interactions
• High capability to manage data and reports in a structured manner
• Negotiating skills
• Product knowledge (understanding and ability to propose valid technical alternatives).
• Teamwork and cross functional skills
• Positive and proactive attitude to get agreements with customers and sales force
• Goals Oriented (results & performance driven)
• Autonomy and decision making within the perimeter of the assigned ​​responsibility
• Ability to work under pressure and with challenging targets.
• Continuous learning attitude
• Problem Solving skills