Retread Technical Service Engineer Region East

An important part of Bridgestone’s Sustainable Commercial Tyre and Mobility Solutions Portfolio is Bandag, a global leader in retreading solutions. Through its experienced Franchisee Dealer, Network Bandag offers high-quality products and services that help Fleet Customers to reduce their environmental footprint as well as their total cost of ownership.

As Retread Technical Service Engineer for East Region, you will be part of the Pan European Team of Service Engineers, technical helpdesk, and customer coordinators, responsible to assure:

• Appropriate coordination of all needed technical support to the independent and equity franchisees of Bandag Network in the assigned area, allowing them to efficiently produce high-quality retread tires within the process standards
• Back-up for the Technical Service Group Helpdesk Manager ensuring the continuation of service to our franchisees
• Contribution to technical service-related improvement projects

Our business is looking for a skilled technical problem solver to join our team and grow within his role in close collaboration with his management and the rest of the team. We are looking forward to meeting an enthusiastic individual who can keep the production sites of our franchisees up and running, offer solutions on short and midterms, train and guide dealer employees to the necessary product quality, and support the evolution of our dealers and the industry requirements.

Responsibilities and Duties

• 20% of your time will be Equipment related activities in order to assure Business continuity and Efficient equipment setup
  • Troubleshooting & repairing equipment
  • Installation & start-up of equipment
  • Identify franchisee’s equipment needs and assist the sales team in selling appropriately.
• 15% of your time will be Training related activities in order to assure well-trained production workers / Reduced breakdown intervention
  • Provide the official technical training curriculum to franchisees personnel (organized in European’s Training Center or at franchisee’s premises)
  • Continuous on-the-job (re)training of franchisee’s personnel on products, equipment (use & maintenance), and process
  • Preventative maintenance
• 20% of your time will be Retread Process related activities in order to assure Optimized production efficiency
  • Perform & report back on the periodic quality audits
  • Create and follow up on the yearly technical action plan by the dealer
  • Coordinate necessary activities to increase production quality and efficiency of  franchisees
• 15% of your time will be Basys, our casing management and tracking solution, and related activities in order to assure optimized production efficiency and casing handling
  • Implement and expand to our key dealers
  • Training and follow up with the latest improvement
  • Improve Productivity
  • Reporting and link to Head Quarters for requirements
• 20% of your time will be Technical Field Support related activities on a European level in order to assure smooth dealer manufacturing operations / Machines in good working condition
  • Support Productivity-Up / Cost-Down projects for Bandag Dealers
  • Support Pre-cured Tread Quality Assurance activities
  • Complete shop, new equipment, upgrade kits installations
  • Preventative maintenance on major equipment
  • Product & equipment testing / monitor new equipment performance
  • Ensuring proper equipment conditions at the European Training Center
• 10% of your time will be Reporting related activities in order to assure punctual and accurate activity reporting
  • Provide required reporting to Head Quarters
  • Activity Report
  • Equipment inventories
  • Special reports (on request)
  • Equipment Field Complaints / Material Field Complaints

Required capabilities

• You have a higher technical education degree (or equivalent through experience) with Electrical and Mechanical Engineering (incl. pneumatic / hydraulic, electronics) as a major/subject.
• You have a minimum of 3 years of relevant experience in hands-on Technical Service and Service Management, preferably in the Automotive Industry
• You have the flexibility to travel 3-4 days a week within your own region (Poland, Czech Republic, Slovakia, and Baltics Countries). Exceptionally you can be asked to support colleagues in other parts of Europe.
• You can show high flexibility when given short notice assignments (dealer breakdowns)
• You are an enthusiastic, dynamic and positive person showing the necessary ability to learn quickly and to balance patience and flexibility when required.
• You make a good team player, are reliable and easy to work with, and have no difficulties working under pressure.
• You demonstrate Quality conscious and service-oriented capabilities, transforming issues into added value support
• You have Excellent communication skills
• You show good planning and coordination skills
• You are agile and have the experience to work in an international environment
• You are Customer Care driven while keeping company objectives and defined policies in mind.
• You have a good user-level of MS office – Outlook/Excel/Word
• You are fluent in Polish as your main area of responsibility will be to work with dealers located in Poland
• You are fluent in English as this is your main business language (both in written and oral communication skills)

We offer

• We offer you a competitive salary and annual bonus based on the company’s performance and your individual contribution
• We offer a proffesional working tools: a company car, laptop and a mobile phone
• We offer a wide range of benefits including Medical Care, Life insurance, Cafeteria, Employee Assistance Program 
• We are passionate about our people and want to offer them the opportunity to develop and grow
• You never stop learning. You will have the possibility to develop yourself via our Learning Management System which is also connected to LinkedIn Learning
• You will have your own individual development budget
• You will have the opportunity to work with leading technologies
• You will have the opportunity to participate in our Corporate Social Responsibility activities