Job Purpose

We are looking for an IT Operations Manager to oversee our company’s hardware, software and computer networks as well as ticketing service desk. The role will be reporting directly to the Head of IT. This is a Local role, based in Midrand, Gauteng. The role will be a manager of others including both internal and external resources.

The IT Operations Manager responsibilities include monitoring network infrastructure and resolving system issues. You need to have experience with IT performance management, network administration and system security. If you’re also familiar with data protection regulations and able to juggle multiple projects, we’d like to meet you. Ultimately, you’ll ensure our IT systems are secure, consistent and reliable. You will be responsible for the IT service desk support and will be required to manage and support all issues related to IT within the organisation.

Responsibilities

• Maintain and optimize local company networks and servers
• Be responsible for device and password management
• Oversee data backup and system security operations (e.g. user authorization, firewalls)
• Manage installations, upgrades and configurations of hardware and software
• Assess system performance and recommend improvements
• Resolve issues escalated by technicians and engineers
• Ensure data is handled, transferred or processed according to legal and company guidelines
• Provide support and guidance to stakeholders via help desk
• Control costs and budgets regarding IT systems
• Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
• Develop IT policies and practices
 

Requirements

• Proven experience as IT Operations Manager
• Experience with system installation, configuration and analysis
• Thorough knowledge of networks and cloud computing
• Leadership and organizational skills
• Ability to manage multiple projects
• Outstanding communication skills
• Problem-solving aptitude

Required capabilities:

• Good communicator
• Excellent interpersonal skills
• Ability to communicate to different levels of the organization, technical and non-technical people.
• Have a Can-Do mentality.

Education:

• Matric/ Grade 12
• Degree/ National Diploma in IT or related field

Experience:

• Minimum of 2-3 Years’ experience in IT or related field
• Understanding and knowledge of digital concepts,
• Power Automate
• MS Teams Knowledge
• Management Issue
• Experience with Network Monitoring tools
• Process Mapping.
• Fair knowledge of key concepts within the digital sphere
• Ability to understand new technologies and the application of the technology
• Fair understanding and knowledge of websites and navigation

        Competencies

• Effective interpersonal communication
• Ability and willingness to learn
• Goal orientation
• Leadership and people management
• Decision-making skills
• Ability to collaborate with stakeholders i.e., internal and external.
• Knowledge of the production process and the specifics of the department

Why should you apply?

• We are passionate about our people and want to offer them the opportunity to develop and grow.
• Bridgestone as a global company drives your career to the next level by offering you possibilities to work in an international setting.
• You will have the opportunity to work with leading technologies.
• We help you to drive your career path onward and upward work in a culture of feedback that recognizes you and helps your development.
• You will work in a healthy and safety environment, as safety is a key priority area in Bridgestone.

If you can demonstrate the skills we are looking for and would like to make a difference in a Pioneering company dedicated to shaping a sustainable future of real-world mobility solutions, join us at Bridgestone!