Job Purpose

We are looking for a Technical Administrator reporting directly to the MTT Lead Engineer, supervised by the Head Technical Administrator. This is a local role, based in Leamington.

You will take responsibility for ensuring that administration functions within the Technical team at Bridgestone UK Ltd are managed professionally, effectively and efficiently. Liaise and support the Technical Team, the Engineers, other departments within BSUK and the external customers.

Responsibilities:

By taking and making telephone calls and responding to e-mails or other queries, relating to all Bridgestone and Firestone products. To understand the features of the products, tyre technology and answer enquiries as first point of contact.

To assist in the providing of correct and relevant technical information to internal and external customers, while protecting and promoting the brand image.

To understand and support the warranty system and being able to clearly communicate the process to dealerships and customers.

To monitor and audit the service return collection system, liaising with the Contact Centre to resolve collection issues as required.

Requirements:

• Education, Master, other certification: A Levels or equivalent
• Languages skills: English
• Experience (years): None required, training will be provided.
• Technical Knowledge: Knowledge of, or interest in tyres a bonus.
• Soft Skills:
• Well developed communication skills and being able to provide excellent customer service.
• Articulate telephone manner.
• Good IT skills, including Excel intermediate and SAP knowledge.
• Good administration skills combined with the ability to prioritise your workload, ensuring all deadlines are met.
• To be able to work in an organised and methodical manner with good attention to detail.
• Ability to retain and relay technical information.

Why should you apply?

• We are passionate about our people and want to offer them the opportunity to develop and grow.
• You never stop learning. You will have the possibility to develop yourself via our Learning Management System that is also connected to LinkedIn Learning.
• Bridgestone as a global company drives your career to the next level by offering you possibilities to work in an international setting.
• You will have the opportunity to work with leading technologies.
• You will have the opportunity to experience a dynamic and challenging environment and work on different and innovative projects.
• We help you to drive your career path onward and upward working in a culture of feedback that recognizes you and helps your development.
• You will work in a healthy and safety environment, as safety is a key priority area in Bridgestone.
• You will have the opportunity to participate in our Corporate Social Responsibility activities.
• We offer you attractive  Benefits and a Competitive Salary (you can add local example of the benefits).
• You will have the opportunity to  i.e. Smartworking, Flexible time… to ensure a good work and life balance.

MORE INFORMATION

If you can demonstrate the skills we are looking for and would like to make a difference in a Pioneering company dedicated to shaping a sustainable future of real-world mobility solutions, just click on the Apply Now button and add your CV!

All applications will be reviewed. Our Recruitment team will contact the suitable applicants for the next step of the recruitment process.

We are looking forward to hearing from you!

DISCLAIMER

Diversity and inclusion are a central part of Bridgestone EMIA’s values at the highest level. This is key for our people to show a passion for excellence for improving society connected to the world in which we live. Our commitment to diversity, is linked to our founders mission of ‘Serving Society with Superior Quality’, which is essential in shaping and creating the organization, serving all people, respectfully, connected to our business. We recognize that everyone is different and that attracting, developing and retaining our employees will create a sustainable working environment which is essential to our success. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate in particular on grounds of gender, marital status, race, ethnic origin, color, nationality, national origin, disability, sexual orientation, religion or age.