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IT Business Partner

Date:  11-Nov-2022

Dubai, AE, 16813

Type of work:  On site

Our Company:

Tokyo-based Bridgestone Corporation is the world’s largest manufacturer of tires and other rubber products. We employ over 140,000 people around the world, operate 3 technical centers and 178 manufacturing plants and sell products in more than 150 countries. "Serving Society with Superior Quality” has been our mission since Shojiro Ishibashi founded Bridgestone in 1931 and we look for individuals who share our passion to fulfill this mission.

Role Summary

IT Business Partner – Middle East & Africa (MEA) will be reporting to the Head of Finance & IT BSMEA. 

As an the IT Business Partner for Middle East and Africa, you will lead IT initiative across MEA Region.
Leading a small team who provide technical and operational support to each entity’s information systems to ensure these systems operate effectively and reliably.
Defining and formulating their IT strategy within MEA through the review of business objectives and value proposition.
Advise on future business direction and aligns IT with business/corporate priorities, strategies, and operating models. Recommends long-term improvements and changes to organization’s IT systems to support future business direction and growth.
Responsible for the project management and delivery of IT business strategy consulting services.

Leveraging your expertise in building in IT infrastructure solutions you will work closely with EMIA  Information technology stakeholders to developing the requisite IT infrastructure to position MEA for growth.

This will include working collaboratively with marketing teams to develop the infrastructure for our expanding digital eco systems.
Manages relationship with external service providers and provide Project & subject matter expert support in their area of expertise.


Role Requirements:

  • Manage the IT service strategy through: service design and evolution, budgets, costs & quality; continuous service improvement & cost optimization; standardization and simplification of the services.
  • Oversee System and project implementations.
  • Operate and manage system migration
  • Maintain and mana infrastructure solutions and digital eco system
  • Manage the service: corrective & evolutive maintenance; stable service delivery in line with agreed business expectations; availability, maintenance & sharing of knowledge & processes.
  • Own Services roadmap, Support model, and Service budget.
  • Responsible for favourable User Satisfaction surveys; Service delivered within budget; Service delivered within agreed SLA’s; Business impact and ROI of service improvement projects; Timely transition of services (in, out).
  • Key shared accountabilities include the service transition and evolution, and the delivery of service availability, quality and improvement in a cost-conscious way. Influences IT Services Strategy and Support partner selection.
  • Degree qualified, with a minimum of 10 years’ experience.
  • Fluency in Arabic would be an advantage.


Bridgestone Behaviors:

Qualified candidates need to demonstrate the following behaviors:

  • Agility – to work in a matrix, complex and fast paced environment.
  • Courage – to share ideas, challenge the status quo.
  • Ownership – to see the bigger picture and take ownership by thinking and acting beyond the role (self-starter).


Bridgestone Leadership Essence:

Qualified candidates for this important position will therefore need to demonstrate the following:

  • Establishes strategic direction and effectively communicates the vision:  Communicates a clear and inspiring vision for the business; drives competitive and innovative strategies and is able to generate alignment against the strategic direction
  • Demonstrates business acumen to achieve results through others:  Understands, educates and applies the fundamental business concepts by which a company operates in order to deliver results and create a climate that fosters personal commitment to excellence
  • Promotes and enhances company culture:  Champions the organization’s shared values and beliefs
  • Effectively manages across cultures: Achieves effective collaboration, alignment, and communication across multiple dimensions of cultural diversity
  • BOSS focused - serves the customers having the end users in mind:  Makes BOSS (end users) and their needs a primary focus of one’s actions; develops and sustains productive relationships with BOSS; leverages BOSS intimacy in the development of new products, services and competitive advantage
  • Demonstrates self-awareness and emotional intelligence:  Recognizes one’s personal strengths, weaknesses, opportunities, and limits.  Understands emotions and their effects
  • Intellectually curious in support of learning agility:  Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application
  • Embraces and leads change and innovation:  Encourages different and innovative approaches to address problems and opportunities; facilitates the implementation and acceptance of change within the organization
  • Identifies and develops organizational talent:  Attracts high calibre diverse talent , leads and guides others to accomplish organizational goals and objectives through on-going development and collaboration


Further information about Bridgestone:

Bridgestone EMEA operates in more than 60 countries and employs over 16,000 employees in its offices and plants:

  • 9 Sales Regions with offices in Birmingham, Warsaw, Paris, Madrid, Milan, Bad Hamburg, Moscow, Johannesburg, and Dubai
  • 14 plants in France (Bethune), Belgium (Lanklaar and Liege), Italy (Bari), Poland (Stargard and Poznan), Hungary (Tatabanya), Spain (Bilbao, Puente San Miguel and Burgos), South Africa (Port Elizabeth and Brits), Russia (Ulyanovsk) and a joint venture in Turkey (Izmit)
  • A raw materials plant in Spain (Usansolo)
  • A leading R&D facility in Italy
  • State of the art proving grounds in Italy and Sweden
  • The EMEA headquarters in Zaventem, Belgium.

Sales & Products

  • With its leading materials technology, the company focuses on high-performance tyres:
    A major supplier of original equipment to car manufacturers (including VW/Audi  group, BMW, Mercedes, General Motors, Toyota, Nissan- Renault, etc.)
  • A pioneer in Run-Flat Technology tyres and major supplier to car manufacturers
  • A leading manufacturer in the agricultural market
  • A leading manufacturer in the motorcycle market
  • A leading brand in the truck & bus replacement market and a leading supplier to vehicle manufacturers (Mercedes, Renault, Volvo, Scania, MAN, DAF, Iveco, etc.)
  • Passenger Cars, SUV’s & 4x4
  • Trucks and buses
  • All types of commercial, construction and off-the-road vehicles
  • Tractors and agricultural machinery
  • Motorcycles and scooters
  • Motor sport
  • Aircraft


In addition to our Products, we also provide integrated fleet solutions as well as repair and maintenance services through our extensive fleet network.  For more information on our company please visit and To experience more about life at Bridgestone, check out the following link



Diversity and inclusion are a central part of Bridgestone EMEA’s values at the highest level.  This is key for our people to show a passion for excellence for improving society connected to the world in which we live.  Our commitment to diversity, is linked to our founders mission of ‘Serving Society with Superior Quality’, which is essential in shaping and creating the organisation, serving all people, respectfully, connected to our business.  We recognise that everyone is different and that attracting, developing and retaining our employees will create a sustainable working environment which is essential to our success.   

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