Field Engineer - Romania

POSITION SNAPSHOT

JobReq ID: 47267

Type of work: On site

Type of contract: Open-ended/permanent

Full/Part Time: Full time

Location:

Bucharest, RO

OUR COMPANY

Bridgestone in Europe, CIS, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions.

In addition to our premium tire products, we offer a growing portfolio of tire-centric and mobility solutions. Together with our partners and guided by "Serving Society with Superior Quality”, that has been our mission since Shojiro Ishibashi founded Bridgestone in 1931, we are working to accelerate sustainable mobility innovations and solutions. Through innovative technology, we are committed to easier, safer, smoother and seamless mobility for our society and customers improving how people move, live, work and play.

Bridgestone also benefits from a significant retail network throughout the region – in fact our retail presence in the EMIA region is the largest in the tire industry. Through 17 distinct retail partners, we have around 3,500 outlets across Europe, the Middle East and Africa as well as around 2,500 outlets through our partner network in India. This network offers a selection of services, concepts and mobility solutions.

At Bridgestone we pride ourselves on the strong relationships we maintain with everyday drivers and this extensive retail network is one of the core reasons why.

You can learn more about our Group at https://bridgestone-emia.com/

In line with the “Bridgestone Essence”, our work environment is based on integrity and teamwork, where everyone can learn from each other and contribute with their own ideas in achieving the coming goals.

We want to hear from people who can take the challenge, unleash their creative potential and contribute to the company success demonstrating ownership, courage and agility. We want you to develop your skills, expand your knowledge and be proud of your work.

POSITION DESCRIPTION

Job Purpose
We are looking for a Field Engineer who will develop technical knowledge about Bridgestone product and spread it into the Market, Customers (internal/external) and end users.

Responsibilities:
•   Provide complaint management services to clients.
•   Handle inbound calls, email, online chat or similar to submit claims.
•   Address customer complaints and/or requests to discontinue service(s).
•   Appease customer dissatisfaction and delivers resolution.
•   Ensure customer complaints/dissatisfactions are handled in an effective manner to retain customers.
•   Track and maintain records/feedback of complaints/dissatisfactions and resolution information.
•   Escalate issues or redirect complaints/dissatisfactions to appropriate functions or personnel.
•   Provide superior customer service and maintains high customer satisfaction ratings.
•   Provide product performance monitoring reports to relevant departments.
•   Manage all activities related to field test in the assigned zone.
•   Deliver technical trainings to customers.

Requirements:
•   Education: High School/Degree;
•   Languages skills: English (fluent), Romanian; Italian is a plus;
•   Experience: 1-2 years in multinational companies;
•   Soft Skills: Ability to learn, adaptability, Collaboration & teamwork, Interacting effectively, Problem solving, Quality driven

MORE INFORMATION

If you can demonstrate the skills we are looking for and would like to make a difference in a Pioneering company dedicated to shaping a sustainable future of real-world mobility solutions, just click on the Apply Now button and add your CV!

All applications will be reviewed. Our Recruitment team will contact the suitable applicants for the next step of the recruitment process.

We are looking forward to hearing from you!

DISCLAIMER

Diversity and inclusion are a central part of Bridgestone EMIA’s values at the highest level. This is key for our people to show a passion for excellence for improving society connected to the world in which we live. Our commitment to diversity, is linked to our founders mission of ‘Serving Society with Superior Quality’, which is essential in shaping and creating the organization, serving all people, respectfully, connected to our business. We recognize that everyone is different and that attracting, developing and retaining our employees will create a sustainable working environment which is essential to our success. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate in particular on grounds of gender, marital status, race, ethnic origin, color, nationality, national origin, disability, sexual orientation, religion or age.

Apply now »