Dealer Network Solutions Specialist

About Bridgestone Retail

Bridgestone Retail is a key pillar of Bridgestone’s global strategy, operating one of the largest and most diverse automotive service networks in the world. In the EMEA region, Bridgestone Retail spans over 3,000 locations across 16 countries, encompassing a mix of equity-owned stores, franchises, and voluntary chains under well-known brands such as First Stop, Speedy, and Reiff. This extensive footprint enables Bridgestone to deliver premium tyre solutions and comprehensive vehicle services, including electric vehicle maintenance, to a broad customer base.

The retail business plays a strategic role in supporting Bridgestone’s premium positioning and sustainable mobility ambitions by focusing on operational excellence, customer experience, and network optimization. As part of its transformation journey, Bridgestone is committed to building a future-proof retail model that attracts partners, fleets, and talent while accelerating growth in both traditional and emerging markets.

Job purpose

The Dealer Network Solutions Specialist  plays a key role in supporting the Retail Centre of Excellence’s delivery of strategic projects that drive the continuous improvement of the EMEA retail network. This role is responsible for designing, developing, and managing digital tools that enable retail stores to improve operational efficiency and elevate the consumer experience. By transforming business needs into effective digital solutions, the Digital Solution Analyst ensures that retail operations are equipped with user‑centric, scalable, and data‑driven capabilities that support the network’s continuous improvement and long‑term growth.

Main responsibilities

1. Project Management

• Lead and support key strategic projects with cross-functional impact that focus on retail operational excellence and customer experience
• Ensure timely delivery of project milestones aligned with business objectives.
• Support project planning, documentation, status tracking, and communication.
• Ensure stakeholder management to ensure successful implementation and adoption of solutions.

2. Tool optimisation

• Monitor tool performance and usage through KPIs and dashboards and provide insights and recommendations for continuous improvement.
• Manage, oversee, and continuously optimise core digital solutions, including: call management systems, booking tool, digital check & vehicle inspection platform, fleet portal, dealer portal, training portal, fleet portal
• Ensure all digital tools are intuitive, reliable, and aligned with operational and business requirements.

3. Operational excellence

• Monitor tool performance, analyse user feedback, and identify opportunities for enhancement.
• Partner with cross‑functional teams to implement improvements that enhance usability, efficiency, and overall service quality.
• Act as a key point of contact for retail teams, ensuring tools support operational efficiency and consumer satisfaction.

•     Identify pain points and propose solutions to improve workflows and customer interactions.

4. Innovation agent

• Explore and design AI-driven use cases to enhance processes, improve operational efficiency, and increase profitability.
• Collaborate with internal teams to assess feasibility and implement AI-based solutions.

Key competencies

These responsibilities require a combination of strong project management skills, excellent communication abilities, and a deep understanding of the retail business and customer service. The role is dynamic and involves working closely with various stakeholders to drive business success.

Core Competencies

• Strong analytical skills and ability to interpret complex data sets for decision making
• Proven experience in project and change management, particularly regarding tool implementation, including planning, execution, and stakeholder management.
• Advanced Excel skills (pivot tables, formulas, data analysis).
• Effective communication and stakeholder management
• Familiarity with digital platforms and retail operational tools.
• Customer-oriented mindset with strong problem-solving skills.
• Ability to drive operational efficiency and process improvements.
• Excellent teamwork and collaboration skills in a dynamic and international environment.
• Strong communication skills in English (written and spoken); additional European languages are advantageous.

Experience

• 3–4 years of experience in Retail Solutions, Customer Experience, or related fields.

• Knowledge of dealer network operations and training platforms.
• Experience in managing digital tools for retail environments.