Recall Project Team Specialist

Job Purpose

You will serve as the crucial connection among customers, tyre dealers, and Bridgestone to ensure an efficiently coordinated tyre replacement process. You will act as an intermediary layer between end users, Bridgestone Customer Service, and dealers to secure seamless coordination and efficient end‑to‑end case management. You will manage incoming requests from end users, coordinate tyre delivery and appointment scheduling, and oversee disposal and re‑invoicing processes in line with defined procedures. You will perform these responsibilities within the framework of a 6‑month contract, requiring strong communication skills, process ownership, attention to detail, and customer‑oriented problem solving.

Responsibilities:

• Receiving and managing incoming emails from end users regarding tyre replacement or service needs
• Validating provided information and ensuring correct case registration within the internal ticketing system
• Acting as the primary point of contact for end users throughout the entire process
• Collaborating closely with Bridgestone Customer Service teams to confirm feasibility, approvals, and case requirements
• Triggering tyre ordering processes managed by Bridgestone Customer Service
• Coordinating with dealers to schedule appointments for tyre fitting
• Ensuring dealers are informed about tyre delivery timing and operational instructions
• Supporting smooth communication flow to secure efficient logistics and service execution
• Following up with dealers on tyre reception, fitting activities, and storage for disposal preparation
• Coordinating with logistics partners for disposal pick‑up
• Tracking disposal activities to ensure compliance with operational standards and country‑specific regulations
• Ensuring correct re‑invoicing of disposal activities in accordance with country fee guidelines
• Collaborating with Finance and Administration teams to verify data accuracy and completeness
• Supporting continuous improvement of the Family Dealers operational governance model
• Providing feedback on anomalies, bottlenecks, and opportunities for process enhancement
• Contributing to the creation and update of SOPs, workflows, and knowledge‑base materials

Qualifications & Experience Required

Education, Master, other certification:

• No specific degree requirement stated; experience in automotive, mobility, tyre industry, or retail operations is an advantage

Experience (years):

• 1–3 years of experience in Customer Service, Operations, Retail Support, or similar roles
• Previous experience in a centralized service hub or shared service center is an advantage

Technical Skills:

• Experience within automotive, mobility, tyre industry, or retail operations (as a plus)
• Familiarity with centralized service environments or shared service models

Languages Skills:

• Excellent communication skills in English, written and verbal
• Additional languages are a plus

Soft/Behavioral Skills:

• Strong organizational and coordination skills
• Ability to manage multiple stakeholders simultaneously such as end users, dealers, and internal teams
• Ability to work in a structured, process‑driven environment
• Customer‑focused problem‑solving abilities
• Attention to detail and strong ownership of processes