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Fleet Operations Specialist

Date:  08-Nov-2022

Zaventem, BE, 1932

Type of work:  On site





Fleet Operations Specialist


Position Snapshot

  • Type of Contract: Permanent
  • Full-time
  • Location: Zaventem, Belgium


The Company:

Bridgestone in Europe, CIS, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of  Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions.

In addition to our premium tire products, we offer a growing portfolio of tire-centric and mobility solutions. Together with our partners and guided by "Serving Society with Superior Quality”, that has been our mission since Shojiro Ishibashi founded Bridgestone in 1931, we are  working to accelerate sustainable mobility innovations and solutions. Through innovative technology,  we are committed to easier, safer, smoother and seamless mobility for our society and customers improving how people move, live, work and play .

Bridgestone also benefits from a significant retail network throughout the region – in fact our retail presence in the EMIA region is the largest in the tire industry. Through 17 distinct retail partners, we have around 3,500 outlets across Europe, the Middle East and Africa as well as around 2,500 outlets through our partner network in India. This network offers a selection of services, concepts and mobility solutions.

At Bridgestone we pride ourselves on the strong relationships we maintain with everyday drivers and this extensive retail network is one of the core reasons why.



Bridgestone EMIA


In line with the “Bridgestone Essence”, our work environment is based on integrity and teamwork, where everyone can learn from each other and contribute with their own ideas in achieving the coming goals.

We want to hear from people who can take the challenge, unleash their creative potential and contribute to the company success demonstrating ownership, courage and agility. We want you to develop your skills, expand your knowledge and be proud of your work.


Job purpose


Located within the strategic TTC solutions department, the Fleet Operations Controller plays an instrumental role in executing the agreed TTC Solutions contracts. He/she is in charge of implementing the agreed contract in all BS systems, in close coordination and alignment with 3 main partners (the fleet customer, the service partners and the Key account manager). During the life of the contract, he/she is the main contact window with these 3 partners to ensure a proper fleet satisfaction, proper execution and to manage the financial delivery as per plan. The fleet operations controller is in charge of following up the financial performance and driving the improvement actions of the various partners. As many contracts have an international scope, he/she needs to coordinate closely with the TTC solution HQ and other regions. As being part of the West region, the Benelux fleet operations team can also be called to act as back up to the French team (and vice versa) . Within this function, the fleet operations controller plays a key role in ensuring that the new systems are being used to their maximum, hence the controller is also in charge of systems implementation & training.


Main accountabilities


Responsibility on the daily fleet contract execution

  • Responsible for the operational and financial follow-up of contracts:
    • Monitoring & ensuring correct execution of contract agreements
    • Pricing (SAP), invoicing and job sheet processing (SAP/Fleetbridge)
    • Monitoring Operational profit and correct financial posting of costs & revenue
    • Reporting (Insights) & analysis
  • Be the 1st line contact for Service partners and customers on operational and financial matters  (ex. on Fleetbridge issues, invoicing issues); manage inquiries by phone and through mail.
  • Coordination with internal teams  to ensure a correct follow-up of all contracts:  KAM’s, Sales Rep’s, technical auditors, Sales Admin, Finance team, Legal team, Shared Service Center (Poland), Marketing, etc.
  • Regular customer visits (1x month) at fleet customers or dealers (to improve customer relationship, understand business needs, fleet checks, assist sales during reviews,…)
  • Contact with other EU colleagues in case of Pan-European contracts
  • Follow-up on monthly closing process to ensure a proper cut-off of each month's financial activities and respecting the month-end deadline according to the Finance closing calendar.
  • Responsible for optimization of contracts: P&L analysis, suggesting action points for improvement of operating profit and execution excellence
  • Casing management: follow-up on casing flow with partners (reporting & financial follow-up)


Leading new customer & partner setup in all systems  (related to fleet contracts)

  • Ensure a correct setup of master data and pricing in SAP
  • Setup of all elements within a contract (SAP/Fleetbridge/Service Europe/Basys/Insights)
  • Training towards partners on Bridgestone Solutions Business Systems
  • Customizing contracts/SLA’s and follow-up on signature flow


Systems champion

  • Being the champion/coordinator/trainer for new systems
  • Coordinating purchases and Stock management for hardware devices/accessories
  • Providing technical support (installation of the devices, resolving network/connection issues,  etc)
  • Analysing issues and improvement requests (on customer site) and escalating requirements to European project teams.
  • Work together with BSEU sol biz team on the implementation and testing of new modules, propose improvements depending on business needs.


Support to commercial team

  • Providing and updating templates (calculators, IPC pricelists, contracts, presentations)
  • During contract prospection phase assist sales team in CEP calculation and validation of contract agreements, and also ensuring a harmonised approach across the different contracts
  • Assist sales team in creation of new contracts (&clauses) and validation process
  • Assisting sales team in the budgeting process, making sure all elements are included and feedback is collected from all parties involved.


Required capabilities & experience



  • You have a first work experience in a similar position
  • A financial background is good to have but not a must
  • Good knowledge of Excel
  • Very good knowledge of Dutch, French and English



  • Analytical mindset
  • Well organized and structured
  • Client-focused and commercial feeling
  • Flexibility: you can easily adjust to different situations or new tools
  • You are eager to learn
  • You are a champion in working with new systems



If you can demonstrate the skills we are looking for and would like to make a difference in a Pioneering company dedicated to shaping a sustainable future of real-world mobility solutions, join us at Bridgestone!


Process Next Steps: All applications will be reviewed. Our HR team will contact those applicants who we would like to invite for the next stage of the recruitment process.


Please don’t hesitate and apply at

We are looking forward to hearing from you!

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Diversity and inclusion are a central part of Bridgestone EMIA’s values at the highest level. This is key for our people to show a passion for excellence for improving society connected to the world in which we live. Our commitment to diversity, is linked to our founders mission of ‘Serving Society with Superior Quality’, which is essential in shaping and creating the organization, serving all people, respectfully, connected to our business. We recognize that everyone is different and that attracting, developing and retaining our employees will create a sustainable working environment which is essential to our success. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate in particular on grounds of gender, marital status, race, ethnic origin, color, nationality, national origin, disability, sexual orientation, religion or age.

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