Plan to Plan Planner

JOB PURPOSE:

Support the Strategic Customer & Planning Manager in the planning activities related to main customers located in South Region countries (ADRIA countries)

• Demand and order management for customers (All product group)

• Design, develop and implement collaboration packages to share forecasts and supply plans in coordination with sales teams
• Exchange information and actions with Regional Planner to create elaborate demand forecast
• Tracking of Sales evolution in the month and implement activities needed to achieve targets
• generate replenishment orders proposal for main customers
• Prepare monthly KPIs dashboard to follow up service level

• Manage E2E needs of customer

• Work on entire order process, placing orders, monitoring fulfilment, generating transportation planning from sources located in all EU.
• Collaborate with KAM, finance and sales condition dept to support the related actions.

• daily point of contact for customer (by mail, phone, chat, calls) to inform about stock allocation and open sales orders , to identify problems & to solve them proactively
• Manage claims and return

• Arrange transportation planning for opportunistic direct shipments

• Support sources in daily shipment creation troubleshooting
• Arrange direct shipment for main customers

• Implement a strong Continuous Improvement process with root cause analysis

• Contribute to initiatives for optimizing the service to customer with lean efficiencies

QUALIFICATION/EXPERIENCE:

• 2 or 3  year of experience of planning, supply chain and degree in logistics

• Advance Knowledge of MS Excel

• Good oral and written communication in Serbian/Croatian languages

• Good oral and written communication in English ( B2 level minimum)

• custom export/import operations experiences

• Results driven

• Strong analytical and  planning skill

• Proactive and problem solving attitude with ability to work under pressure

• Team player