Job Purpose

The purpose of the Key Account Manager (KAM) role is to act as the primary point of contact for the company's most important clients, ensuring their satisfaction, fostering strong relationships, and driving business growth.

The goal is to maximize long-term sales and profit margins, ensuring customer satisfaction and loyalty, and identifying new business opportunities within these key accounts.

The Key Account Manager is dedicated to managing and nurturing the company's key client relationships. This role involves developing deep insights into client businesses, understanding their challenges and goals, and providing tailored solutions that align with their needs.

The KAM is responsible for understanding the needs and objectives of key accounts, developing strategic plans to meet those needs, and delivering exceptional service to maintain and expand the business relationship. This role is critical in achieving the company's sales targets, enhancing customer loyalty, and ensuring long-term success through effective account management and collaboration.

The KAM is responsible for driving revenue growth by identifying opportunities for upselling and cross-selling, negotiating contracts, and ensuring the successful delivery of products and services. Through proactive communication, strategic planning, and collaboration with internal teams, the KAM ensures that key accounts receive the highest level of service and support, thereby strengthening client loyalty and contributing to the overall growth and profitability of the company.

Key Responsibilities:

Strategic Account Management:

Develop and implement strategic account plans that foster growth and retention. Understand the needs and business strategies of key accounts and tailor solutions accordingly.

Relationship Building:

Establish and maintain strong relationships with decision-makers and influencers within the customer's organization. Act as the primary point of contact for all strategic account matters.

Sales Targets:

Achieve assigned sales targets by enhancing business with existing customers and identifying new opportunities for product placement and market expansion.

Market Insights:

Gather and analyze market intelligence regarding competitors, trends, and customer needs to inform business strategies and product development.

Collaboration:

Work closely with product development, marketing, and customer service teams to ensure that customer needs are met and to develop targeted sales campaigns.

Contract Negotiation:

Negotiate contracts with key accounts, ensuring favourable terms for the company while meeting customer needs

Performance Analysis:

Monitor and report on the performance of key accounts, identifying areas for improvement and implementing corrective actions as needed.

Qualifications & Experience Required

Education, Master, other certification:

Bachelor’s Degree in Business Administration, Marketing or related field.

Experience (years):

Minimum of 6-9 years of proven work experience as an Account Executive or Key Account Manager, or relevant role, specifically within the tyre manufacturing industry or related sector.

Key Competencies required:

•         Selling and Negotiating
•        Channel Management
•        Key Account Management  
•        Applying Value Proposition  
•        Contract Management
•      Commercial & Economic Acumen
•      Pricing & Exposure Management
•      Managing Customer Experience 

Languages Skills:

Proficiency in English is essential

Leadership Attribute:

•         Lead

•         Empower

•         Advance Results

•         Develop Connection