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Inside Sales and Support Specialist

POSITION SNAPSHOT

JobReq ID:  54840
Type of work:  Hybrid
Type of contract:  Open-ended/permanent
Full/Part Time:  Full time
Location: 

Madrid, ES

ABOUT US

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

ABOUT THE ROLE

Purpose of the Position

To sell the Company’s products and services through proactive telephone sales to specific customer segments, while managing key sales systems. To coordinate with the Sales HUB to drive cross-selling initiatives and positively impact the bottom line. 

Responsibilities

  • Outbound prospecting calls, and any other communication method,  for sales growth  to sell Company’s products and services
  • Improvement of the Clients DB information: continuous and consistent update information in SAP and Sales net or any other CRM system
  • To manage customers’ database accounts, to perform customer verification and process orders and possible requests and incidents
  • All process should be a E2E process of order to cash. Interactive relationships with other departments.
  • To keep records of customer insights and actions taken, including transactions, comments, inquiries and complaints. And the full delivery process.
  • Coordinate visits of sales people to customers when is necessary to increases sales.

Qualifications and experience required

Education, Master's degree, other certifications:  

  • Bachelor’s Degree /  Administrative o superior
  • IT: experience (SAP, excel, teleconference, Teams, CRM, market  inteligence)

Experience:

At least 4 years’ experience in Telemarketing Departments doing Active Selling through Outbound calls, or sales experience.

Languages: 

  • English.

Soft Skills:

  • Business & sales / Telephone sales focus/ proactive Approach to issues 
  • Ability to communicate effectively, both in writing and during interactions
  • Negotiating skills/ Closing the sale/ RDD and CDD negotiation       
  • Product knowledge and enough understanding to propose alternative valid technical alternatives.
  • Teamwork and cross functional skills with internal departments
  • Proactive attitude to get agreements with customers and sales force
  • Potential capacity to drive sales teams
  • Goal Oriented (results & performance driven)
  • Autonomy and decision making in their area of ​​responsibility
  • Ability to work under pressure environment and with challenging targets.
  • Positive attitude (energetic, friendly and enthusiastic)
  • Interpersonal Phone Skills 
  • Quality and customer Focus
  • Problem Solving

WHAT WE OFFER

At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive payment; we will provide you:

  • A supportive and engaging onboarding experience to ensure a smooth transition into our team.
  • The opportunity to develop and grow, through training and regular mentorship.
  • Corporate Social Responsibility activities.
  • A truly global, dynamic and challenging work environment.
  • Agility and work/life effectiveness and your long-term well-being.
  • A diverse and inclusive team.

We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.

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