Job Purpose

You will be reporting directly into the Business Development Director. The primary purpose of this role is to enhance sales force effectiveness by developing, implementing, and ensuring compliance with sales processes and tools. This includes selecting, managing, and training on sales-related systems (e.g., CRM, ETMS), analyzing sales process reports to identify areas for improvement, and supporting sales teams with sales reporting and account/territory planning. The role also involves negotiating and maintaining contracts with vendors and business partners, as well as designing and implementing sales incentive schemes to drive performance.

Responsibilities:

Lead And Manage Sales Operations teammates and systems delivery

• Work is focused on developing, implementing, and monitoring compliance with sales processes and tools to improve sales force effectiveness including:

• Selecting, managing and training on sales related systems and databases (e.g., CRM: customer relationship management systems, ETMS: electronic territory management systems, etc.)

• Analyzing sales process reports (e.g., sales activities, sales results vs. PY and forecast, opportunity pipeline, average time to close, characteristics of wins vs. losses, etc.) to identify areas for sales process improvement

• Assisting sales teams with sales reporting which gather data from different sources (Sales, Supply Chain and Demand Planning)

• Assisting sales teams with individual account and sales territory planning

• Responsible for the scope of strategic planning by defining the organization’s long‑term direction by outlining priorities, required resources, key initiatives, and the boundaries of what is — and is not — included in achieving its strategic goals.”

• Negotiating, implementing and maintaining contract with new and existing vendors and business partners

• Designing and implementing sales incentive schemes

• Managing external Sales Reporting to BSJ and EMEA

Lead and Manage Pricing teammates and systems delivery

• Manage the implementation of price adjustments based on cost changes
• Manage TPL negotiations in line with market prices
• Build systems that informs and guides the business in the price competitiveness of our product in respective markets
• Manage all pricing and cost analysis and produce insights for both senior management and guide the sales teams accordingly

Qualifications & Experience Required

Education, Master, other certification:

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Master’s degree in Business Administration (MBA) or similar qualifications is a plus.
• Relevant certifications in Sales Management, CRM software (e.g., Salesforce), or Territory Management tools are preferred.

Experience (years):

• Minimum of 3-5 years of experience in sales operations, sales force effectiveness, or a related role.
• Proven experience in using CRM systems, ETM, and sales performance reporting.
• Experience in sales planning, reporting, and analysis.
• Experience in negotiating contracts and managing vendor relationships is an advantage.

Technical Skills:

• Strong proficiency in CRM software (e.g., Salesforce, HubSpot) and ETM systems.
• Proficient in Microsoft Office Suite, particularly Excel (for data analysis and reporting).
• Experience with sales analytics and reporting tools.
• Familiarity with enterprise resource planning (ERP) systems is a plus.

Languages Skills:

• Fluency in English (both written and spoken) is required.

Soft/Behavioral Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for working with cross-functional teams and clients.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Strong attention to detail and the ability to work with complex data.
• Leadership skills and the ability to train and mentor sales teams.
• Negotiation skills with a focus on building long-term partnerships.