Key Account Manager OTR -Sub-Saharan Africa

Job Title

Key Account Manager OTR -Sub-Saharan Africa

About the Role

Job Purpose

We are looking for a OTR Key Account Manager – Sub-Saharan Africa - reporting directly to the OTR Sales Manager – Africa. You will be responsible for creating a long-term and trusting relationship with our customers. The Key Accounts Managers role is to oversee a portfolio of assigned customers, develop new business from existing customers and actively seek new sales opportunities within the Sub-Saharan Africa market by providing specialized services, analyses and solution-based recommendations.

Responsibilities:

1. Sales Execution of Financial OB plan / Customer Intimacy

• Periodical site Visits – to include Mine Management, Procurement and Accounts department.  Document key take-a-ways and clear visibility on requirements and expectations.
• Build and develop close, professional relationships with all mine personnel.
• Understanding of future business and key challenges (pain points).

2. Forecasting

• Accurate information to be provided for weekly landing point meetings when requested.
• Communication to clients on production cuts to ensure all expectations are managed.
• End of year timeous and accurate forecast collection from all customers to ensure accurate forecasting to BSJ for following year production.

3. Reporting

• Collection of market intelligence / Competitor update
• Participate and provide key information to BSJ when required.
• Information gathering for possibility of new product introduction and performance evaluation.
• On-site surveys and Load studies when required – Report to be generated and submitted to technical team within 10 working days.
• Professional Feedback reports to customers with solid recommendations and solutions

4. KAM General Activities

• Promote a culture of teamwork.
• Weekly Catch-up meetings to be attended to discuss wins and obstacles.
• Completion of standard Feedback form – to be submitted within 3 working days after site visit:
• Contacts on mine – Names, email addresses, contact details to be provided to ensure database is up to date.

1. Status of account
2. Outstanding PO’s
3. Stock on site
4. Pain points

• Assist planning department with arrangements for deliveries to mine site when required.
• Assist with collection of Accounts payable as per agreed customer terms
• 100% Participation in EMIA E-Learning and surveys when requested.
• Safety first Mindset:
• Safety Shares to be included in all presentations to clients
• Zero accidents in the field

5. S&M, AC and GAC Sales

• S&M, AC and GAC sales to be promoted at current customer sites as well as possible new business, to achieve monthly department target.

Qualifications & Experience Required

• Matric
• Minimum 2 years sales experience within the OTR / Mining Industry
• Valid Driver’s Licence
• Technical and Business aptitude
• Understanding of OTR Specialized Systems (O-Dis / Treadstat)
• Self-starter with excellent time management skills who can work independently.