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Customer Service Representative

POSITION SNAPSHOT

JobReq ID:  55166
Type of work:  On site
Type of contract:  Open-ended/permanent
Full/Part Time:  Full time
Location: 

Johannesburg, ZA

ABOUT US

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

ABOUT THE ROLE

Job Purpose

You will handle inbound and outbound calls to and from all stakeholders, listening to stakeholder needs,  concerns, provide helpful solutions to address any operational and or service related concerns,  taking orders and provide timeous feedback to all stakeholders within KPI’s.

Responsibilities:

 

Order Processing

  • Process orders placed by stakeholders within agreed KPI time limit.
  • Process orders emailed to bsaf.sales@bridgestone.co.za  based on the agreed response process and complete the order and customer feedback within the KPI time limit.
  • Ensure that tickets are closed for all processed and closed out orders.
  • Ensure pricing is loaded as per agreed TPL using SPR tool in conjunction with finance for the Inter-company and Factory Gate orders.

Stakeholder Liaison

  • Ensure that blocked accounts or credit checks are sent to Debtors department and relevant stakeholders to be copied in email.
  • Follow up with debtors, to ensure all orders will be released for delivery.
  • Assisting all internal stakeholders with any queries

Order Fulfilment

  • Arrange stock transfers to ensure maximum order fill.
  • Assess back-orders and eliminate any back-orders on SKU’s marked as discontinued.
  • Bill back-orders with sufficient stock on hand.
  • Ensure no back order are loaded for customers with blocked accounts.
  • Provide a weekly report to the Planning Manager.
  • Prepare the order fill report against group targets as per the agreed outlay. Present in SCMR meetings as requested by the LSCM Manager

3PL

  • Assisting 3PL with any queries example: stock that was returned from a customer or the customer was not available to receive their delivery.
  • Assisting 3PL with delivery schedule for bulk orders

Ad hoc
  • Any other functions as required by the business operational needs.

 

Qualifications & Experience Required

 

Education, Master, other certification:

  • Grade 12. Logistics and or Supply Chain Management or Sales related Qualification.

Experience (years):

  • 1+ year(s) in customer service.

Languages Skills:

  • English
  • Afrikaans (will be advantageous)

 

WHAT WE OFFER

At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive payment; we will provide you:

  • A supportive and engaging onboarding experience to ensure a smooth transition into our team.
  • The opportunity to develop and grow, through training and regular mentorship.
  • Corporate Social Responsibility activities.
  • A truly global, dynamic and challenging work environment.
  • Agility and work/life effectiveness and your long-term well-being.
  • A diverse and inclusive team.

We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.

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