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Toolbox Support & Training Specialist

POSITION SNAPSHOT

JobReq ID:  54118
Type of work:  Hybrid
Type of contract:  Open-ended/permanent
Full/Part Time:  Full time
Location: 

GB-GB03, GB

ABOUT US

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

ABOUT THE ROLE

Job Purpose

You will play a pivotal role in ensuring the smooth operation and user satisfaction of Toolbox, Bridgestone’s global tyre management application. Embedded within a dynamic team focused on Fleet & Dealer Enablement, you will be the go-to expert for Toolbox support across Europe, providing technical assistance, training, and valuable input to improve user experience and system performance.

Responsibilities:

  • Take full ownership of European user support for Toolbox, including technical & business queries, user management, translation management, bug identification, and accountability for timely handling of product addition requests.
  • Act as the main liaison with Toolbox Product Owner & DevOps Team for identifying, flagging, and following up on bugs and system issues.
  • Develop and deliver training materials, FAQs, and e-learning content for internal and external users (tyre dealers, fleets), published via Bridgestone Academy.
  • On-board new user groups to Toolbox by assisting with company set-up and providing training.
  • Collaborate with stakeholders across regions – from back-office to field operations – to solve their support requests in a timely manner & represent the voice of user in new development prioritization.
  • Assist Product Owners in user acceptance testing and feedback collection.

 

Qualifications & Experience Required

Education, Master, other certification:

·       Bachelor’s degree in Business Administration, Information & Communication Technologies (ICT), or a related field.

 

Experience (years):

  • Minimum 1 year in system support and/or customer service within a European scope.
  • Experience delivering IT systems training and creating e-learning materials is a plus.

 

Technical Skills:

  • Proficient in PowerPoint.
  • Experience with ticketing systems (e.g., Freshdesk) and Agile tools (e.g., Azure DevOps) preferred.
  • Familiarity e-learning content creation tools is a plus.
  • Familiarity with Tableau or another BI tool is a plus.

 

Languages Skills:

·       Fluent in English. Knowledge of French, German, or Spanish is a strong advantage.

 

Soft/Behavioral Skills:

·     Strong written and verbal communication skills; ability to translate user needs into actionable solutions.

  • Effective communicator with both business and technical stakeholders.
  • Quick learner, tech-savvy, and passionate about emerging technologies.
  • Detail-oriented, analytical, and able to prioritize under time pressure.
  • Customer-focused team player who enjoys knowledge sharing.
  • Ability to build relationships with stakeholders across multiple countries
  • Comfortable in a fast-paced environment

#LI-LS2

WHAT WE OFFER

At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive payment; we will provide you:

  • A supportive and engaging onboarding experience to ensure a smooth transition into our team.
  • The opportunity to develop and grow, through training and regular mentorship.
  • Corporate Social Responsibility activities.
  • A truly global, dynamic and challenging work environment.
  • Agility and work/life effectiveness and your long-term well-being.
  • A diverse and inclusive team.

We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.

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