Team Lead Field Engineer (m/f/d)
JobReq ID:
53948
Type of work:
Remote
Type of contract:
Open-ended/permanent
Full/Part Time:
Full time
Location:
Frankfurt am Main, DE
We are looking for a qualified Team Lead Field Engineer (m/f/d) – in Field Service – to join us as soon as possible to deliver outstanding customer service.
Responsibilities:
- Coordination of Field Engineers (Market Technical Engineers) in the DACH and Nordic regions, aligning with their goals and projects, and overseeing and managing field engineering activities
- Supporting market observation and analyzing product performance (including benchmarking against competitors) through product testing, customer surveys, and market monitoring
- Participation in projects, expert meetings (e.g., technical and sales-related), trade fairs (national/international), and technical training sessions (internal and external)
- Implementation of sales-supporting measures across all product areas (focus on truck, passenger car, and agricultural tires), as well as providing technical support to customers and the sales team via phone and on-site visits
- Supporting Key Account Managers and regional managers in fleet acquisition and preparing necessary information
- Assisting in the planning and execution of product testing and market intelligence projects, including subsequent analysis and presentation of results in technical committees
- Quality control and implementation of measures to maintain and improve product quality
Required Qualifications and Experience:
Education, Degree, or Certifications:
- Master’s degree in Automotive Engineering or equivalent qualification such as certified automotive technician (e.g., Master Vulcanizer, Master Automotive Technician), or a comparable technical qualification
Professional Experience:
- Extensive relevant professional experience, ideally in the tire industry; customer service experience is a plus
Technical/Functional Skills:
- Proficient in MS Office (Excel, PowerPoint, Outlook); basic knowledge of SAP is an advantage
Language Skills:
- Excellent written and spoken English
- Knowledge of French, Italian, or Nordic languages is a plus
Soft Skills / Behavioral Competencies:
- Quick comprehension, strong coordination and organizational skills
- Solution-oriented mindset
- Flexible, high willingness to travel, and readiness for assignments both at headquarters and in the field