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Technical Consultant NL

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Date: 23-Sep-2021

Location: BORN, Netherlands

Company: Bridgestone Europe NV/SA

 

 

 

 

[[Technical Consultant]]

 

Position Snapshot

  • Type of Contract: Permanent
  • Full-time
  • Location: Born/ NL

 

The Company:

Bridgestone in Europe, Russia, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of  Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions.

In addition to our premium tire products, we offer a growing portfolio of tire-centric and mobility solutions. Together with our partners and guided by "Serving Society with Superior Quality”, that has been our mission since Shojiro Ishibashi founded Bridgestone in 1931, we are  working to accelerate sustainable mobility innovations and solutions. Through innovative technology,  we are committed to easier, safer, smoother and seamless mobility for our society and customers improving how people move, live, work and play .

Bridgestone also benefits from a significant retail network throughout the region – in fact our retail presence in the EMIA region is the largest in the tire industry. Through 17 distinct retail partners, we have around 3,500 outlets across Europe, the Middle East and Africa as well as around 2,500 outlets through our partner network in India. This network offers a selection of services, concepts and mobility solutions.

At Bridgestone we pride ourselves on the strong relationships we maintain with everyday drivers and this extensive retail network is one of the core reasons why.

 

 

Bridgestone EMIA

 

In line with the “Bridgestone Essence”, our work environment is based on integrity and teamwork, where everyone can learn from each other and contribute with their own ideas in achieving the coming goals.

We want to hear from people who can take the challenge, unleash their creative potential and contribute to the company success demonstrating ownership, courage and agility. We want you to develop your skills, expand your knowledge and be proud of your work.

 

Job purpose

The technical consultant team Benelux is responsible for all technical activities in the respective markets and ensures that the product quality is properly monitored and reported through product testing, technical warranty claim handling and performance reporting. Additionally, the team is responsible for the proper training of internals and customers concerning the performance of our products and also ensure the proper execution of our Bridgestone Fleet (service) contracts. Within this role you will be responsible for the follow-up of your customers in the Benelux region with a focus on the Netherlands.

 

Main responsibilities / Key result areas :

  1. Ensure proper execution of Service Level Agreements by our dealers for our contractual fleet business
  2. Warranty claim handling
    1. Ensure claims are handled in an efficient way (on time & solution finding) with proper information flow back to engineering, sales group and customers
    2. Ensure reporting to the head office about different technical problems occurred in your region using QA documents
    3. Technical tools checked according to ISO FE standards
    4. Support digital claim handling platform development and implementation
  3. Tire testing: according to priorities defined by West Region head office, coordinate the implementation of test tires at targeted customers and ensure regular reporting to TC management. 
  4. Collaboration and communication with relevant stakeholders (e.g. sales)
  5. Product training: support the technical manager in the organization of appropriate product trainings for distributors and/or internally.

 

 

Bridgestone BEHAVIORS

 

Qualified candidates for this important position will therefore need to demonstrate the following:

  • Agility – to work in a matrix and complex environment where change happens at a rapid pace
  • Courage – to share ideas, think out of the box
  • Ownership – to see the bigger picture and take ownership by thinking and acting beyond the role

 

 

Bridgestone LEADERSHIP ESSENCE

 

Qualified candidates for this important position will therefore need to demonstrate the following:

  • Establishes strategic direction and effectively communicates the vision:  Communicates a clear and inspiring vision for the business; drives competitive and innovative strategies and is able to generate alignment against the strategic direction
  • Demonstrates business acumen to achieve results through others:  Understands, educates and applies the fundamental business concepts by which a company operates in order to deliver results and create a climate that fosters personal commitment to excellence
  • Promotes and enhances company culture:  Champions the organization’s shared values and beliefs
  • Effectively manages across cultures: Achieves effective collaboration, alignment, and communication across multiple dimensions of cultural diversity
  • BOSS focused - serves the customers having the end users in mind:  Makes BOSS (end users) and their needs a primary focus of one’s actions; develops and sustains productive relationships with BOSS; leverages BOSS intimacy in the development of new products, services and competitive advantage
  • Demonstrates self-awareness and emotional intelligence:  Recognizes one’s personal strengths, weaknesses, opportunities, and limits.  Understands emotions and their effects
  • Intellectually curious in support of learning agility:  Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application
  • Embraces and leads change and innovation:  Encourages different and innovative approaches to address problems and opportunities; facilitates the implementation and acceptance of change within the organization
  • Identifies and develops organizational talent:  Attracts high calibre diverse talent , leads and guides others to accomplish organizational goals and objectives through on-going development and collaboration

 

 

 

 

Required capabilities

 

  • Strong technical insight with good commercial understanding
  • Collaborative mindset
  • Good communication skills both internally as with customers
  • Ability to prioritize, good planning and organization
  • Ability to work autonomously while keeping strong communication with colleagues and key stakeholders
  • Affinity with IT and digitalization processes

 

Experience

  • Bachelor level in a relevant Technical field (e.g. Automotive Engineering, etc.)
  • Ideally 3-5 years of experience in a hands-on technical role within tire business, the automotive sector, transport industry or related technical field.
  • Fluent in Dutch with a good level in English

If you can demonstrate the skills we are looking for and would like to make a difference in a Pioneering company dedicated to shaping a sustainable future of real-world mobility solutions, join us at Bridgestone!

 

Process Next Steps: All applications will be reviewed. Our HR team will contact those applicants who we would like to invite for the next stage of the recruitment process.

 

Please don’t hesitate and apply at https://careers.bridgestone-emea.com/

We are looking forward to hearing from you!

You can learn more about our Group and reasons to join us on

https://bridgestone-emia.com/

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Disclaimer

Diversity and inclusion are a central part of Bridgestone EMIA’s values at the highest level. This is key for our people to show a passion for excellence for improving society connected to the world in which we live. Our commitment to diversity, is linked to our founders mission of ‘Serving Society with Superior Quality’, which is essential in shaping and creating the organization, serving all people, respectfully, connected to our business. We recognize that everyone is different and that attracting, developing and retaining our employees will create a sustainable working environment which is essential to our success. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate in particular on grounds of gender, marital status, race, ethnic origin, color, nationality, national origin, disability, sexual orientation, religion or age.